Refund policy
Due to the current special situation, the withdrawal period is extended to 30 days.
You can exchange products purchased on the site in our Mondelliani Boutiques:
Rome, Via dei Prefetti 11, 00186 ROME; (+39) 06 6793481
Rome, Via del Pellegrino 98, 00186 ROME; (+39)06 6861955
Also, you can proceed with a return request by contacting our Customer Service by sending an e-mail to support@mondelliani.com including your name, address and order number. We will then send you an email to confirm receipt of your request and to assist you throughout the return process.
In the event of a return or replacement, please check the following steps again:
Make sure that the return or replacement meets the following conditions:
Products that show signs of wear, damage or alteration cannot be returned or replaced.
All returns must include proof of purchase and must be returned in the original, well-sealed packaging.
All returns and replacements undergo quality control before being accepted.
Return shipping costs are the responsibility of the customer.
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You can exchange products purchased on the site in our Mondelliani Boutiques:
Rome, Via dei Prefetti 11, 00186 ROME; (+39) 06 6793481
Rome, Via del Pellegrino 98, 00186 ROME; (+39)06 6861955
Also, you can proceed with a return request by contacting our Customer Service by sending an e-mail to support@mondelliani.com including your name, address and order number. We will then send you an email to confirm receipt of your request and to assist you throughout the return process.
In the event of a return or replacement, please check the following steps again:
Make sure that the return or replacement meets the following conditions:
Products that show signs of wear, damage or alteration cannot be returned or replaced.
All returns must include proof of purchase and must be returned in the original, well-sealed packaging.
All returns and replacements undergo quality control before being accepted.
Return shipping costs are the responsibility of the customer.